Advance Plumbing & Heating

The reviews for Advance Plumbing & Heating reflect a polarized sentiment, with nearly equal representation of satisfied and dissatisfied customers. Positive feedback primarily centers on:Customer Service: Many reviews commend the friendly demeanor and honesty of employees. Specific mention of Chris stands out due to his integrity in returning a found wallet and his responsiveness in handling ser... Read more

The reviews for Advance Plumbing & Heating reflect a polarized sentiment, with nearly equal representation of satisfied and dissatisfied customers. Positive feedback primarily centers on:Customer Service: Many reviews commend the friendly demeanor and honesty of employees. Specific mention of Chris stands out due to his integrity in returning a found wallet and his responsiveness in handling service issues.Efforts During Emergencies: Lines of communication during urgent situations seem to be a strong point; a few customers praised the quick responses and effective solutions to their plumbing emergencies.Quality of Repairs: Those who received satisfactory service emphasized the skill demonstrated during installations or emergencies, appreciating the professionals' willingness to answer questions and perform thorough work. Conversely, a concerning number of reviews reflected several common issues:High Estimates: Multiple customers reported receiving excessively high quotes for simple repairs, suggesting a pattern of overpriced services that led them to seek alternatives.Unprofessional Conduct: There were consistent complaints regarding rude or condescending behavior from technicians, further diminishing customer trust and satisfaction.Follow-Up Service Issues: Several reviewers expressed frustration with follow-up visits, noting that issues persisted after repairs or installations, leading to dissatisfaction with the company's reliability.Poor Customer Communication: Delays in response or service appointments frustrated clients who felt they could not trust the company to follow through on commitments. Overall, the experiences with Advance Plumbing & Heating suggest a significant gap between the service quality for some customers and the negative encounters reported by others. This divisive pattern indicates a need for the company to address communication, pricing transparency, and staff training to improve its reputation consistently. Read less