Harvest Plumbing & Heating

Analyzing the reviews reveals two distinctly opposing sentiments: frustration from one customer and satisfaction from another. The negative review highlights issues concerning service reliability, transparency, and expertise:Lack of Expertise: The unhappy customer emphasized that the technician who serviced the boiler was not sufficiently qualified to handle gas boiler systems, especially since th... Read more

Analyzing the reviews reveals two distinctly opposing sentiments: frustration from one customer and satisfaction from another. The negative review highlights issues concerning service reliability, transparency, and expertise:Lack of Expertise: The unhappy customer emphasized that the technician who serviced the boiler was not sufficiently qualified to handle gas boiler systems, especially since the skilled technician had recently retired. This hints at inadequacies in the company's staff training or transition planning, which can lead to significant fallout for customers relying on their expertise.Communication Failures: The complainant feels that vital information regarding the technician's expertise should have been communicated beforehand. This lack of transparency has led to further complications, exacerbating their negative experience and increasing costs by necessitating the hiring of a different service provider.Financial Concerns: The customer is frustrated not only by the service but also by losing the $450 paid for boiler cleaning. This dissatisfaction is heightened by their requirement to incur additional expenses to rectify the issues caused by Harvest. On the other hand, the positive review highlights:Professionalism and Timeliness: The satisfied customer commended Harvest Plumbing for their punctuality and the quality of their work during a boiler replacement, suggesting that when the right team is involved, they do deliver commendable service.Cleanliness and Value: Mentioning a 'fantastic job' and Read less