Cheap Snake

The majority of positive reviews emphasized the professionalism, promptness, and thoroughness of the technicians at Cheap Snake. Customers frequently noted that appointments were scheduled swiftly, often reporting that technicians arrived on time or even early. The efforts of staff members like Andy and Matt were particularly acknowledged for their courtesy, thorough explanations, and hands-on app... Read more

The majority of positive reviews emphasized the professionalism, promptness, and thoroughness of the technicians at Cheap Snake. Customers frequently noted that appointments were scheduled swiftly, often reporting that technicians arrived on time or even early. The efforts of staff members like Andy and Matt were particularly acknowledged for their courtesy, thorough explanations, and hands-on approach to resolving plumbing issues, creating a sense of trust and satisfaction amongst a significant number of clients. Conversely, a notable subset of reviews outlined frustrations with communication, particularly concerning difficulty in reaching the company directly. Some customers expressed disappointment in the difficulty of obtaining timely callbacks, feeling that their emergencies were not prioritized. Additionally, issues arose regarding service quality, where customers reported recurring problems and dissatisfaction with how complaints were handled. There was also criticism related to service payment policies, with several reviewers specifying issues with cash-on-delivery payments that left some feeling uncomfortable or frustrated. Commonly mentioned themes included the effectiveness of services rendered, the courteous and knowledgeable staff, and the reliability of response times. However, the concerns regarding communication barriers and inconsistent service experiences suggest that while Cheap Snake is effective in many instances, they need to improve their communication strategies and consistency in service quality to enhance overall customer satisfaction. Read less