20/20 Air Mechanical

This contractor's review set is dominated by deeply negative experiences across all four scored dimensions, with pricing and professionalism drawing the most consistent and severe criticism. Dozens of reviewers describe systematic price gouging, flat-rate billing that bears no relationship to parts or labor costs, hidden charges, and billing after cancellation — producing one of the lowest prici... Read more

This contractor's review set is dominated by deeply negative experiences across all four scored dimensions, with pricing and professionalism drawing the most consistent and severe criticism. Dozens of reviewers describe systematic price gouging, flat-rate billing that bears no relationship to parts or labor costs, hidden charges, and billing after cancellation — producing one of the lowest pricing scores possible. Professionalism is similarly devastated by repeated accounts of rude staff (multiple named individuals including Jennifer Friedly, Jessica, Eleanor, and Alex), technicians who abandoned work, and an owner who hung up on customers and refused accountability. Project completion scores reflect a pattern of failed repairs, systems left non-functional after multiple visits, warranty denials, and at least one account of a unit being physically removed and never returned. Experience scores are dragged down by numerous accounts of misdiagnosis, missed obvious faults, and repairs that made problems worse — though a small number of positive reviews do describe competent individual technicians. The handful of positive reviews are largely from a different business entity (The20/MSP network) and are not relevant to the HVAC contractor being evaluated. Read less