20/20 Air Mechanical

The sentiment across reviews for 20/20 Air Mechanical indicates a pervasive dissatisfaction with their services, characterized by several common themes:High Costs and Price Gouging: A prevalent theme among reviewers is the high cost of services provided by 20/20 Air. Many customers reported being charged exorbitant fees for minor repairs or services that should have been straightforward. There is ... Read more

The sentiment across reviews for 20/20 Air Mechanical indicates a pervasive dissatisfaction with their services, characterized by several common themes:High Costs and Price Gouging: A prevalent theme among reviewers is the high cost of services provided by 20/20 Air. Many customers reported being charged exorbitant fees for minor repairs or services that should have been straightforward. There is a consistent mention of feeling financially exploited, with several reviewers stating they were quoted significantly higher prices compared to competitors for the same part or service.Poor Customer Service: Numerous reviews highlight instances of rude and unhelpful customer service. Customers often recounted experiences with staff who were dismissive or confrontational, particularly when attempting to resolve billing issues or complaints about service quality. The sentiment indicates a clear lack of empathy and professionalism in customer interactions.Incompetent Technical Service: Reviewers frequently criticized the technical competence of the service technicians. Many noted that technicians provided incorrect diagnoses, failed to address the root cause of problems, and were quick to recommend costly repairs that were ultimately unnecessary. This has led to mistrust in their assessments, with many customers expressing a need to seek second opinions from other contractors.Contract and Billing Issues: Many dissatisfied customers reported complications with service agreements, particularly the difficulty in canceling contracts and understanding billing practices. Several reviewers indicated that they were charged for services they believed were covered under maintenance agreements or quoted unjustified fees for repairs or inspections.Mixed Experiences: Despite the plethora of negative reviews, a few customers did report positive experiences with 20/20 Air. These individuals mentioned satisfactory installations, good initial service, and competent technicians. However, these positive experiences were significantly outnumbered by complaints, indicating inconsistency in service quality. Overall, the consensus among customers is to avoid 20/20 Air Mechanical, emphasizing the importance of thoroughly researching HVAC service providers to prevent similar frustrations and financial disappointments. The negative sentiment associated with this company reflects a significant need for improvements in customer service, transparency in pricing, and the technical accuracy of their service personnel. Read less