Sullivan Donald & Sons Plumbing Heating & Cooling

Both reviews describe severe failures across multiple dimensions. The contractor demonstrated chronic unprofessionalism through repeated tardiness (40+ minutes late, no-show), poor communication (no callback for 4 days despite voicemails), and dismissive attitude when questioned. Project completion was severely compromised—the first review's repair failed immediately and required a second visit,... Read more

Both reviews describe severe failures across multiple dimensions. The contractor demonstrated chronic unprofessionalism through repeated tardiness (40+ minutes late, no-show), poor communication (no callback for 4 days despite voicemails), and dismissive attitude when questioned. Project completion was severely compromised—the first review's repair failed immediately and required a second visit, with the contractor refusing warranty coverage and blaming the customer for a defective part that Home Depot confirmed was functional. The second review documents a complete no-show after the contractor committed to a specific time window. Pricing concerns emerged in the first review with a $150 charge disputed under warranty terms. With only 2 reviews and both uniformly negative, confidence in any calculated score is inherently limited. Read less