Sullivan Donald & Sons Plumbing Heating & Cooling

Sullivan Donald & Sons Plumbing Heating & Cooling has received predominantly negative feedback over the past month. Customers have voiced significant frustration regarding unprofessional behavior, poor communication, and a lack of reliability. Many reviews highlight issues like tardiness, failure to complete repairs, and unsatisfactory customer service, contributing to a sentiment of disappointmen... Read more

Sullivan Donald & Sons Plumbing Heating & Cooling has received predominantly negative feedback over the past month. Customers have voiced significant frustration regarding unprofessional behavior, poor communication, and a lack of reliability. Many reviews highlight issues like tardiness, failure to complete repairs, and unsatisfactory customer service, contributing to a sentiment of disappointment and distrust. Overall, customers express a strong sense of dissatisfaction and a reluctance to recommend the company based on their experiences. --- In the detailed sentiment analysis, the primary concerns across the reviews center around professionalism and reliability. The reviews indicate that plumbers from Sullivan Donald & Sons are frequently late to appointments, with some instances of waiting several hours without any notification or follow-up call. This lack of communication leaves customers feeling frustrated and unvalued, leading to a sentiment of being disregarded. Another critical finding is the perception of poor workmanship, where consumers felt compelled to seek out alternative service providers after their issues remained unresolved. Customers noted being charged for repairs that were initially covered under warranty, citing a dispute regarding the quality of parts used. Customers felt misled when they were unfairly blamed for issues that arose post-service. Additionally, the overarching theme in the reviews is the lack of responsiveness from the business. Customers report having to make multiple calls and leaving numerous voicemails to no avail, contributing to an overall feeling of neglect. The emotional tone of the reviews indicates a strong sense of frustration, anger, and disappointment. As a whole, the sentiment analysis reveals that Sullivan Donald & Sons Plumbing Heating & Cooling is currently struggling with customer satisfaction due to reliability issues, poor communication, and perceived incompetence in service execution. This has led to customers seeking alternatives and expressing a clear lack of recommendation for the company. Read less