New Concepts Plumbing & Heating

The reviews of New Concepts Plumbing & Heating reveal a mixed sentiment towards the company. While some customers praise the prompt and professional service of technicians like Tom, others express frustration over unfulfilled commitments and perceived negligence, especially regarding smaller jobs. A notable experience includes a significant discrepancy in customer service, with one reviewer feelin... Read more

The reviews of New Concepts Plumbing & Heating reveal a mixed sentiment towards the company. While some customers praise the prompt and professional service of technicians like Tom, others express frustration over unfulfilled commitments and perceived negligence, especially regarding smaller jobs. A notable experience includes a significant discrepancy in customer service, with one reviewer feeling dismissed due to the size of their task, while another lauded the ethical conduct of Tom in not upselling unnecessary repairs. Overall, the company appears to have strengths in expert service and responsiveness, but there are clear weaknesses in communication and prioritizing smaller clients, which has left some customers feeling undervalued. Read less