Mack George J & Sons

The recent reviews for Mack George J & Sons highlight contrasting experiences among customers. Positive feedback emphasizes the company's prompt service, professionalism, and respect for customers' schedules. Clients have expressed satisfaction with the efficient resolution of issues and the courteous demeanor of certain employees, with mentions of fair pricing and the intention to return for futu... Read more

The recent reviews for Mack George J & Sons highlight contrasting experiences among customers. Positive feedback emphasizes the company's prompt service, professionalism, and respect for customers' schedules. Clients have expressed satisfaction with the efficient resolution of issues and the courteous demeanor of certain employees, with mentions of fair pricing and the intention to return for future plumbing needs. However, the negative sentiments are substantial and primarily focus on the performance of Jaime, one of the plumbers for the company. Several reviews cite poor workmanship, such as improper toilet installations leading to repeated clogs and the need for further repairs by another plumbing service. Customers have also reported unprofessional behavior, claiming that Jaime's refusal to wear a mask due to a customer's health concerns reflects a lack of sensitivity. Furthermore, communication issues have arisen, with some customers stating that their calls for help went unanswered after poor service experiences. Overall, while there are clients who have had positive experiences with Mack George J & Sons, the concerns surrounding Jaime's work and attitude indicate a critical area for improvement. The company might benefit from addressing these service quality issues to enhance their reputation and customer satisfaction moving forward. Read less