Excel Plumbing and Heating

Customer Service and Responsiveness: A recurring theme among the reviews is LB's excellent customer service. Respondents frequently mention his quick response times, proactive communication about scheduling, and readiness to troubleshoot issues over the phone. For example, multiple customers appreciated receiving timely updates about arrival times, even in the face of challenging traffic.Professio... Read more

Customer Service and Responsiveness: A recurring theme among the reviews is LB's excellent customer service. Respondents frequently mention his quick response times, proactive communication about scheduling, and readiness to troubleshoot issues over the phone. For example, multiple customers appreciated receiving timely updates about arrival times, even in the face of challenging traffic.Professionalism and Expertise: Reviewers consistently comment on LB's professionalism and his thorough understanding of plumbing issues. Many customers found his ability to explain the technical aspects of repairs beneficial, enhancing their trust in his skills. One user noted LB's comprehensive approach by not only completing the primary task but also identifying other potential plumbing issues during the visit.Quality of Work: Satisfaction with the quality of work performed by LB is evident, as several reviews describe the repairs as done expertly and efficiently. Customers do not only mention the effectiveness of the fixes but also appreciate the tidiness LB maintains in their homes after completing the job.Pricing: The reviews frequently mention that the costs associated with services provided by Excel Plumbing and Heating are reasonable. Customers feel they receive good value for their money, which could be a compelling factor in recommending the company to others.Local and Community Support: There is a sentiment that supporting local businesses is significant to customers. Many express their pride in using a local and black-owned business, and this feels particularly relevant to their overall positive experience with Excel Plumbing and Heating.Negative Feedback: While the reviews are predominantly positive, one review highlighted a poor experience when trying to establish a service call, citing lack of professionalism in communication. This isolated instance indicates potential room for improvement in customer onboarding processes. Overall, Excel Plumbing and Heating, particularly through the service of LB, seems to foster strong customer loyalty and satisfaction through exceptional service, professionalism, and effective communication, despite some isolated concerns. Read less