Avon Plumbing & Heating

Avon Plumbing & Heating has a strong base of loyal, satisfied customers who consistently praise punctuality, communication, and the professionalism of key staff like Stacy, James, and others. However, a meaningful minority of reviews — spanning multiple years — describe serious failures including shoddy workmanship, unresolved callbacks, no-shows after quoting visits, and billing surprises suc... Read more

Avon Plumbing & Heating has a strong base of loyal, satisfied customers who consistently praise punctuality, communication, and the professionalism of key staff like Stacy, James, and others. However, a meaningful minority of reviews — spanning multiple years — describe serious failures including shoddy workmanship, unresolved callbacks, no-shows after quoting visits, and billing surprises such as undisclosed hourly rates and high labor charges. Pricing is the weakest dimension, with multiple reviewers explicitly calling out unexpectedly high costs, a $195/hour undisclosed rate, and a $801 labor bill, while only a handful praised value. Project completion is mixed: many renovations were completed well and on schedule, but several reviews describe incomplete repairs, missing parts never resolved, and abandoned follow-up appointments. Experience scores moderately well overall but is dragged down by documented instances of poor workmanship including loose faucet handles, floating drain connections, and a toilet repair that was never actually fixed. Read less