Steve Basso Plumbing Heating & A/C

Steve Basso Plumbing Heating & A/C demonstrates strong professionalism and technical expertise, with consistent praise for punctuality, politeness, and skilled workmanship across 42 and 31 mentions respectively. Project completion is solid at 75, supported by 28 mentions of timely, thorough work. However, pricing emerges as a significant weakness, with 12 explicit mentions of excessive costs, over... Read more

Steve Basso Plumbing Heating & A/C demonstrates strong professionalism and technical expertise, with consistent praise for punctuality, politeness, and skilled workmanship across 42 and 31 mentions respectively. Project completion is solid at 75, supported by 28 mentions of timely, thorough work. However, pricing emerges as a significant weakness, with 12 explicit mentions of excessive costs, overcharging, and poor value—complaints ranging from $400+/hour rates to markups of 60-300% above competitor quotes. The company shows a polarized review pattern: recent reviews (2021-2025) are predominantly 5-star with detailed positive feedback, while older reviews (2012-2016) contain substantial pricing and responsiveness complaints. This suggests either genuine operational improvement or potential review recency bias. Read less