Steve Basso Plumbing Heating & A/C

The reviews present a clear divide in customer experiences with Steve Basso Plumbing Heating & A/C. On the positive side, many customers laud the technical competence and thoroughness of technicians like Quentin, Joe, and Jason. Capability in problem-solving and the quality of work performed were among the most praised aspects, with several reviews indicating confidence in the workmanship due to a... Read more

The reviews present a clear divide in customer experiences with Steve Basso Plumbing Heating & A/C. On the positive side, many customers laud the technical competence and thoroughness of technicians like Quentin, Joe, and Jason. Capability in problem-solving and the quality of work performed were among the most praised aspects, with several reviews indicating confidence in the workmanship due to a commitment to correctness and explanations provided beforehand. However, the positive sentiments are counterbalanced by a significant number of criticisms about pricing practices and communication failures. Multiple users express concerns about excessive charges, highlighting instances where they felt prices were unreasonably high relative to the service delivered. These concerns are exacerbated by stories of unreturned phone calls and delays that left customers feeling neglected, especially in emergency situations. Additionally, numerous customers raised flagging issues with what they perceived as a lack of accountability from the company, particularly regarding previously committed service appointments. Instances of orders for parts not being fulfilled in reasonable timeframes, unsatisfactory explanations for delays, and a sense that customer concerns were dismissed or overlooked form a critical part of the negative sentiment. There seems to be a sentiment among certain long-time clients Read less