Rozmus Plumbing & Heating

Rozmus Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a meaningful split: several reviews praise punctuality, responsiveness, and courteous staff, while recent and older reviews alike describe unprofessional behavior, an unpleasant office coordinator, and plumbers making themselves at home uninvited. Pricing is the weakest dimension, w... Read more

Rozmus Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a meaningful split: several reviews praise punctuality, responsiveness, and courteous staff, while recent and older reviews alike describe unprofessional behavior, an unpleasant office coordinator, and plumbers making themselves at home uninvited. Pricing is the weakest dimension, with multiple independent reviewers explicitly calling out extreme markups, labor overcharges, and a $175 half-hour visit — complaints spanning from 2012 to 2024, suggesting a persistent pattern rather than isolated incidents. Project completion is also troubled: one detailed review describes a water heater installation that required wrong-sized equipment, structural damage to a door and frame, and broken promises on repair costs, while another describes a shower faucet repair that failed after two uses and a shutoff valve that failed after four months and flooded a garage. Experience scores slightly higher due to positive mentions of skilled diagnosis and quality workmanship from satisfied customers, but is significantly dragged down by the documented failures in technical execution. Read less