Roberto Plumbing & Heating

The reviews indicate a divide in customer experiences with Roberto Plumbing & Heating. On one side, there are positive remarks that commend the prompt service and effective problem-solving ability displayed in emergencies. One customer noted the swift response to a broken water heater, while another appreciated the thoroughness and honesty of Steve Roberto after addressing leaks. However, the neg... Read more

The reviews indicate a divide in customer experiences with Roberto Plumbing & Heating. On one side, there are positive remarks that commend the prompt service and effective problem-solving ability displayed in emergencies. One customer noted the swift response to a broken water heater, while another appreciated the thoroughness and honesty of Steve Roberto after addressing leaks. However, the negative reviews dominate the sentiment landscape. Several customers share frustrations regarding the quality of plumbing work, unresponsiveness, and perceived lack of professionalism. Issues reported include improper installations, failure to address problems effectively, and significant mistakes that led to the need for additional plumbing services. One customer detailed a troubling experience regarding inconsistencies in the plumbing setup that resulted in an inability to pass inspections, emphasizing shoddy workmanship and poor project management. A common theme throughout the complaints is communication, with instances of customers feeling ignored despite multiple attempts to reach the company. Several reviews pointed to a failure to follow through on agreements or to provide proper updates, contributing to a growing sense of frustration among clients. In summary, the company struggles with maintaining a consistent quality of service, leading to a notable divergence in customer satisfaction. While there are positive anecdotes regarding emergency responsiveness, the substantial number of severe critiques on professionalism and dependability suggests a significant need for improvement in service execution and customer interaction. Read less