Robert M. Spano Plumbing & Heating

The reviews for Robert M. Spano Plumbing & Heating reflect a polarized sentiment. While some customers praise the professionalism and reliability of their services, highlighting quick fixes and responsive support, a significant number report negative experiences characterized by poor communication, high billing practices, and unprofessional behavior from the owner. Specific instances of rudeness a... Read more

The reviews for Robert M. Spano Plumbing & Heating reflect a polarized sentiment. While some customers praise the professionalism and reliability of their services, highlighting quick fixes and responsive support, a significant number report negative experiences characterized by poor communication, high billing practices, and unprofessional behavior from the owner. Specific instances of rudeness and unmet commitments have left several clients disillusioned, leading to strong recommendations to avoid the company. Overall, the reviews indicate a troubling inconsistency in the quality of service provided, leading to dissatisfaction amongst many clients. In-depth Sentiment Analysis and Common Findings:Service Quality and Professionalism: Several reviews were appreciative of the technicians' workmanship, noting that some employees were professionals, providing effective solutions and completing tasks efficiently. Customers mentioned that their plumbing issues, including complex repairs, were resolved satisfactorily and quickly. However, contrasting this positive feedback are numerous accounts of unsatisfactory service, with claims that jobs were left unfinished and that materials were damaged during the installation process, leading to additional costs for customers.Communication Issues: A major point of frustration across many reviews is the lack of communication from the company. Clients report difficulties in reaching the business, with ignored calls, emails, and texts. Complaints of being rushed through conversations and receiving disrespectful treatment highlight a concerning trend regarding customer engagement and service orientation.Pricing Concerns: Several reviews mention unexpected charges and high labor costs that were not disclosed upfront. Customers expressed frustration upon receiving bills significantly higher than initial quotes, with some indicating feelings of being overcharged for work not performed. This has resulted in distrust and dissatisfaction, with many clients feeling that the pricing lacked transparency.Owner's Behavior: Many reviews touch upon the rude demeanor of Robert Spano himself. Comments about unprofessional language and derogatory remarks towards clients indicate a serious issue with customer relations. This unprofessional behavior, especially towards family members of clients and during disputes regarding payment and service quality, has tarnished the company's reputation significantly.Mixed Recommendations: The reviews showcase a stark divide in customer experiences, with some having a long-standing positive relationship with the business, while others advocate for steering clear. As some clients express intent to continue using the service, a notable number are adamant in their warnings against the company, suggesting inconsistency in service quality and overall customer experience. In conclusion, while Robert M. Spano Plumbing & Heating has garnered some favorable remarks about certain technicians and specific job completions, overarching themes of poor communication, erratic service quality, lack of transparency in pricing, and unprofessional behavior from the owner detract from their reputation, greatly impacting potential client trust and satisfaction. Read less