Retro Hot Water & Heating

Several reviews highlight commendable attributes of Retro Hot Water & Heating, notably the promptness in service delivery and the professionalism of the technicians. Many customers express appreciation for the team's expertise and efficiency, describing their work as meticulous and respectful. One reviewer notably mentioned the seamless communication throughout the process, including timely update... Read more

Several reviews highlight commendable attributes of Retro Hot Water & Heating, notably the promptness in service delivery and the professionalism of the technicians. Many customers express appreciation for the team's expertise and efficiency, describing their work as meticulous and respectful. One reviewer notably mentioned the seamless communication throughout the process, including timely updates and clear estimations that contributed to an overall positive experience. Conversely, a significant negative sentiment arises regarding pricing practices. One reviewer specifically noted being charged excessively for a service that failed to meet expectations, causing feelings of coercion and frustration. This pricing concern marks a stark contrast to the overwhelmingly positive feedback regarding the technical aspect of the services provided. In summary, while customers generally laud the quality of work done by Retro Hot Water & Heating's technicians, concerns about transparency in pricing and unexpected service charges persist. As a result, the company may benefit from reevaluating its pricing strategies to address these negative sentiments and enhance overall customer satisfaction. Read less