Ray Flanagan Heating & Plumbing

Ray Flanagan Plumbing has a deeply troubled review profile across all four scored dimensions. Professionalism is severely damaged by a persistent pattern of no-shows without notice, unanswered calls, failure to return messages, and in multiple cases outright rude or threatening behavior toward customers. Project completion is a critical weakness: numerous reviews describe work left unfinished, lea... Read more

Ray Flanagan Plumbing has a deeply troubled review profile across all four scored dimensions. Professionalism is severely damaged by a persistent pattern of no-shows without notice, unanswered calls, failure to return messages, and in multiple cases outright rude or threatening behavior toward customers. Project completion is a critical weakness: numerous reviews describe work left unfinished, leaks not fixed, callbacks ignored, and in one serious case a flooded basement caused by improperly reassembled fittings that were never remediated. Pricing drew consistent complaints including charges more than five times competitor quotes, undisclosed double-billing, post-disaster price gouging, and charging for a second visit to fix work that was never done correctly the first time. Experience scores slightly higher than other dimensions due to a handful of genuinely positive reviews praising skilled and knowledgeable work, but these are substantially outweighed by accounts of technicians lacking proper tools, misdiagnosing systems, and farming out work to unqualified subcontractors. Read less