PL Canestri Plumbing & Heating

Canestri Plumbing receives strong praise across most reviews for professionalism, responsiveness, and courteous staff, with multiple reviewers specifically calling out named employees like Gabe, Jason, Dan, and Paul for quality work. Pricing is mentioned positively in a few reviews, with one customer noting initial sticker shock but ultimately finding the quote fair and transparent. However, two s... Read more

Canestri Plumbing receives strong praise across most reviews for professionalism, responsiveness, and courteous staff, with multiple reviewers specifically calling out named employees like Gabe, Jason, Dan, and Paul for quality work. Pricing is mentioned positively in a few reviews, with one customer noting initial sticker shock but ultimately finding the quote fair and transparent. However, two separate negative reviews — from 2017 and 2020 — describe a critical and recurring failure pattern: work that did not hold, followed by a complete lack of callback or follow-through to resolve the issue. This significantly drags down the project completion score, as abandoned callbacks represent a serious breach of service. The overall picture is a contractor with genuine strengths in day-of execution and communication, but a documented and repeated failure to honor follow-up work when problems arise. Read less