Overview of Company Customer Sentiment Analysis in May
This single review paints an extremely negative picture of OMW Plumbing across nearly every dimension. Professionalism was severely lacking — the reviewer described multiple rude customer service representatives who refused to provide names, claimed no manager was available, and one who hung up on the customer. Project completion scored a zero as the job was cancelled twice and never performed a... Read more
This single review paints an extremely negative picture of OMW Plumbing across nearly every dimension. Professionalism was severely lacking — the reviewer described multiple rude customer service representatives who refused to provide names, claimed no manager was available, and one who hung up on the customer. Project completion scored a zero as the job was cancelled twice and never performed at all. Pricing received a very low score due to the reviewer's concern about being required to provide a credit card upfront with no transparency or accountability, and a fear of unauthorized charges. No technical work was ever performed, so experience could not be assessed. Additionally, the reviewer raised serious legitimacy concerns, noting the company's listed address appears to be an unrelated food store and that no BBB listing could be found under this name or ZIP code. Read less