Mr. Rooter Plumbing of Southern Fairfield County

Mr. Rooter Plumbing of Southern Fairfield County earns strong marks across all four dimensions, driven by a large volume of reviews praising technician professionalism, friendliness, and punctuality — with named technicians like Jimmy, Gary, Jamie, and Fernando repeatedly highlighted. Project completion scores well overall, with most jobs described as fully resolved, though one 3-star review not... Read more

Mr. Rooter Plumbing of Southern Fairfield County earns strong marks across all four dimensions, driven by a large volume of reviews praising technician professionalism, friendliness, and punctuality — with named technicians like Jimmy, Gary, Jamie, and Fernando repeatedly highlighted. Project completion scores well overall, with most jobs described as fully resolved, though one 3-star review noted a customer was not informed that her replacement faucet would no longer be frost-free, and a 2022 review noted a multi-project job was split across visits pending parts — both reasonable but worth noting. Pricing is generally described as fair and competitive, though two negative reviews flag a $90 travel charge plus a $350 diagnostic fee (charged separately from repair costs) and one reviewer perceived the pricing as 'fleecing,' which tempers the pricing score. Experience scores high based on numerous specific mentions of technical skill, camera diagnostics, code-passing inspections, and problem-solving in complex or emergency situations. The four negative/low-rated reviews — covering emergency dispatch failures, service area exclusion, and upfront fee transparency — prevent the score from reaching the highest tier. Read less