J Rooter Sewer and Drain Cleaning

The reviews reflect a generally positive sentiment about J Rooter Sewer and Drain Cleaning, especially in terms of their customer service and the professionalism exhibited by technician Jamile. Several customers commended him for his diligence, efficiency, and persistence when faced with challenging plumbing issues. His ability to communicate effectively and provide thorough explanations during se... Read more

The reviews reflect a generally positive sentiment about J Rooter Sewer and Drain Cleaning, especially in terms of their customer service and the professionalism exhibited by technician Jamile. Several customers commended him for his diligence, efficiency, and persistence when faced with challenging plumbing issues. His ability to communicate effectively and provide thorough explanations during service was also noted as a significant positive. However, there were also critical sentiments raised concerning the service's effectiveness in resolving plumbing issues. One review in particular expressed dissatisfaction with how a challenging blockage was handled, and despite the presence of a Groupon, the customer felt that they neither received the expected service nor found a solution to their problem. This suggests a disconnect between the service provided and customer expectations regarding issue resolution and pricing transparency. In summary, while many customers appreciate the responsive and diligent work of J Rooter, there are notable concerns regarding the effectiveness of their plumbing solutions, particularly in relation to services purchased through Groupon. This indicates that while the company has the potential for high customer satisfaction, there may be areas requiring improvement in service effectiveness and clearer communication about pricing and service limitations. Read less