Forger-Kunkel Plumbing & Heating

The sentiment analysis reveals two distinct camps of opinion surrounding Forger-Kunkel Plumbing & Heating. On one hand, there are strong criticisms focusing on customer service and business practices. One reviewer expressed deep dissatisfaction with their inability to receive timely responses, particularly during emergencies, labeling the company as "arrogant" and indicating a pattern of only prio... Read more

The sentiment analysis reveals two distinct camps of opinion surrounding Forger-Kunkel Plumbing & Heating. On one hand, there are strong criticisms focusing on customer service and business practices. One reviewer expressed deep dissatisfaction with their inability to receive timely responses, particularly during emergencies, labeling the company as "arrogant" and indicating a pattern of only prioritizing higher-paying jobs. Similar threads of disappointment can be seen in mentions of being overcharged for quick visits and a lack of willingness to assist without additional purchases by the customer. Conversely, many reviews reflect a highly positive customer experience, with descriptions of the company as professional, courteous, and attentive. Multiple customers commend the promptness of service and the expertise demonstrated by the plumbing technicians. The reviews point to a strong customer appreciation for the clarity and efficiency of the work performed, including careful installation and thorough cleanup after service. A notable feature of the positive reviews is the emphasis on a long-standing relationship with the company, suggesting repeat customers genuinely trust and value their services. Common findings include:Communication Issues: Several reviews mentioned frustrations with unreturned calls and lack of follow-up, particularly concerning emergencies.Quality of Work: Customers consistently praised the reliability and competence of the plumbing work performed.Professionalism: Many reviewers described the employees as courteous and respectful, highlighting a positive interaction during service visits.Value Perceptions: Differing views on pricing persist; while some felt overcharged, others found the prices reasonable for the high level of service received. In summary, while Forger-Kunkel Plumbing & Heating has received robust endorsements from many satisfied customers, negative experiences related to communication and emergencies reflect a need for improvement in customer service practices. Read less