Flow-Tech Plumbing & Heating

Flow-Tech Plumbing & Heating has received a largely negative sentiment over the past month, with multiple customers expressing significant dissatisfaction with their services. Customers reported issues related to overpricing, poor communication, and inadequate repairs. While a few reviews commend the professionalism and quick response of the technicians, these are overshadowed by numerous complain... Read more

Flow-Tech Plumbing & Heating has received a largely negative sentiment over the past month, with multiple customers expressing significant dissatisfaction with their services. Customers reported issues related to overpricing, poor communication, and inadequate repairs. While a few reviews commend the professionalism and quick response of the technicians, these are overshadowed by numerous complaints about unfulfilled promises, unresolved service issues, and an overall lack of accountability. Many reviews highlighted feelings of frustration and disappointment, and there are strong recommendations for prospective customers to consider alternative providers. --- The detailed sentiment analysis indicates a clear trend of dissatisfaction and frustration among the majority of recent customers of Flow-Tech Plumbing & Heating. Common findings in the reviews include:High Pricing and Unexpected Costs: Numerous reviews cited excessive charges for relatively simple services, with customers feeling that they were overcharged for the amount of work performed. For instance, charges like $800 for faucet installations and diagnostic fees of $79 for what seemed to be obvious repairs left customers feeling exploited.Poor Quality of Service: Several customers claimed that their issues remained unresolved even after multiple service calls, with complaints about installations that worsened pre-existing problems. For example, a customer recounted dealing with a problematic AC installation that left them with worse indoor air quality, indicating inadequate diagnostics and repair processes.Lack of Communication: Customers frequently mentioned difficulties in reaching the company for follow-ups, with several instances of ghosting after initial communication. This lack of prompt and professional communication greatly added to customer frustration, with some stating that they felt ignored even after bringing up their issues.Unprofessional Conduct: Reviews pointed out negative experiences with the company's personnel, including perceived unprofessionalism in handling customer interactions and a general lack of respect for customer concerns. Customers expressed dissatisfaction not only with the service but also with the way staff dealt with their grievances.Customer Trust Issues: There's a notable decline in trust towards Flow-Tech Plumbing & Heating. Customers who had previously used their services reported a shift in perception due to recent interactions, feeling that the company was more focused on profit than customer satisfaction. This shift has led individuals to strongly advise others to seek alternatives for plumbing and heating needs. Overall, while a few reviews praise the professionalism of the technicians, these testimonials are significantly outweighed by the negative experiences reported. The predominant sentiment reflects disappointment, caution, and a lack of trust in Flow-Tech Plumbing & Heating's ability to meet service expectations. Read less