ClearRiver Environmental

The reviews for ClearRiver Environmental reflect a significant divide in customer experiences, with a prevailing trend of negative sentiment stemming from perceived dishonesty and inadequate service. A common concern among several reviewers is the feeling of being overcharged. One reviewer explicitly noted being charged $565 for a $72 sink installation. They expressed further dissatisfaction when ... Read more

The reviews for ClearRiver Environmental reflect a significant divide in customer experiences, with a prevailing trend of negative sentiment stemming from perceived dishonesty and inadequate service. A common concern among several reviewers is the feeling of being overcharged. One reviewer explicitly noted being charged $565 for a $72 sink installation. They expressed further dissatisfaction when a discount was offered that felt like an inadequate attempt to rectify the situation, indicating a breakdown in trust and transparency. Additionally, the complaints regarding septic tank services highlight serious concerns about the effectiveness of the work performed. One customer shared that after spending $646 for a septic tank cleaning, the service ended up being incomplete, with parts of the sewage left unaddressed. This echoes sentiments from other reviewers who remarked on the technicians not performing adequate procedures, leaving them with ongoing issues that required further expense. Another significant point raised is the integrity of the company's assessments, as customers reported discrepancies regarding the condition of their cesspools, with some alleging that false information was presented to justify unnecessary services. The use of misleading photographs contributed to feelings of betrayal, suggesting a pattern of unprofessional behavior that many feel reflects poorly on the company. While the majority of reviews leaned toward the negative, a minority noted positive interactions, particularly during urgent situations. Some customers praised the courteousness and professionalism of the technicians. For instance, one review highlighted the effective response to a waste line blockage, depicting a sense of appreciation for timely assistance and helpful advice. In summary, while a small portion of customers had relatively positive experiences with ClearRiver Environmental, the prevailing sentiment from the bulk of the reviews reveals deep-seated concerns over honesty, pricing, and service effectiveness. This synthesis points to a critical need for the company to address its service delivery and communication practices to rebuild customer trust and satisfaction. Read less