Adolf Krueger Company

The feedback indicates a distinct divide in customer experiences with Adolf Krueger Company. On the positive side, numerous customers appreciate the company's proactive approach, professionalism, and reliability. They report satisfaction with quick service, especially in emergencies, mentioning the competence of technicians who arrive promptly and often have the necessary parts on hand. Long-term ... Read more

The feedback indicates a distinct divide in customer experiences with Adolf Krueger Company. On the positive side, numerous customers appreciate the company's proactive approach, professionalism, and reliability. They report satisfaction with quick service, especially in emergencies, mentioning the competence of technicians who arrive promptly and often have the necessary parts on hand. Long-term clients commend the consistency and quality of service over the years, indicating a strong sense of trust in the company's capabilities. In stark contrast, other reviews illustrate significant frustration with the company's customer service and communication practices. Several customers reported feeling disrespected by the office staff, citing rudeness and condescension during interactions. Negative experiences also include claims of unethical billing practices, such as charging for services not rendered correctly and billing individuals for damages attributed to the company's work without prior consent. These serious allegations have left some customers feeling exploited and dissatisfied. Overall, the reviews reveal that while many clients value the technical skills and promptness of the plumbing services offered, there is a pronounced need for improvement in customer service and transparency in billing practices to enhance the overall client experience. The company appears to need to address these critical issues to balance the positive feedback with the concerning complaints that could potentially harm its reputation. Read less