1-800-Plumber+Air of Fairfield County

The reviews deliver a mixed bag of sentiments, primarily skewed towards frustration and disappointment. Reviewers commonly noted outrage over the pricing practices of the company, often describing them as excessive. Instances were cited where customers felt they were charged unfairly not only for diagnostics but also for simple fixes, leading to feelings of being scammed. For example, one customer... Read more

The reviews deliver a mixed bag of sentiments, primarily skewed towards frustration and disappointment. Reviewers commonly noted outrage over the pricing practices of the company, often describing them as excessive. Instances were cited where customers felt they were charged unfairly not only for diagnostics but also for simple fixes, leading to feelings of being scammed. For example, one customer was quoted an inflated price for a part that was available at a significantly lower cost elsewhere, while another was charged nearly $200 for a minor issue that could have been resolved quickly. Conversely, there were notable commendations for specific staff members who demonstrated diligence, helpfulness, and a high level of customer service. Technicians like Andy, John, and Terry were commended for their clear communication, thoroughness, and willingness to go above and beyond, particularly regarding customer health and safety during the ongoing pandemic. However, these highlights were often overshadowed by less favorable experiences shared by other customers, suggesting a disparity in service quality. Another recurring theme was the company's responsiveness and reliability when fulfilling scheduled appointments, which proved inconsistent. Some customers experienced delays, causing them to question the professionalism and reliability of the company. The reviews also reflect a crucial concern about transparency and trust, where customers felt that the low initial service fees were a bait-and-switch tactic leading to higher overall costs for repairs. In summary, while 1-800-Plumber+Air has some commendable team members who provided excellent service, the negative reviews predominantly focus on pricing inconsistencies, questions about service integrity, and the overall lack of satisfactory resolution. Consumers looking for plumbing and HVAC services may think twice given the feedback regarding unexpected costs and the potential for insufficient support following requests for help. Read less