Proactive Sewer & Drain

The reviews reveal a polarized sentiment towards Proactive Sewer & Drain, with a significant number of customers reporting dissatisfaction stemming from operational inefficiencies. Common complaints include repeated cancellations and rescheduled appointments without proper notice, with several customers describing experiences of being ghosted after initial services. Specific issues related to prop... Read more

The reviews reveal a polarized sentiment towards Proactive Sewer & Drain, with a significant number of customers reporting dissatisfaction stemming from operational inefficiencies. Common complaints include repeated cancellations and rescheduled appointments without proper notice, with several customers describing experiences of being ghosted after initial services. Specific issues related to property damage, such as destruction of landscaping and failure to properly address the aftermath of work, were also frequently mentioned. Moreover, customers felt that their concerns were disregarded, leading to feelings of abandonment especially when aftercare was not rendered despite urgent needs, like recurrent sewer smells or physical damage to properties. On the positive side, certain customers laud the company's honesty and integrity, highlighting instances where they were recommended less extensive repairs, which showed a commitment to customer care over profit. Reviewers noted instances where the company demonstrated reliability and promptness, particularly praising individual technicians by name, such as Phil, for their quick response times and effective resolutions to plumbing issues. There appears to be a clear inconsistency in service delivery, suggesting that while some technicians deliver high-quality service, others do not meet customer expectations. In summary, Proactive Sewer & Drain's reputation seems to hinge on varying levels of service quality, which may correlate with changes in ownership or management practices that have not fully aligned with customer expectations. The overall sentiment indicates a pressing need for improved customer service protocols and accountability for discrepancies in service delivery, in order to regain trust and stabilize customer satisfaction levels. Read less