Tri-Town Plumbing & Heating

A fair number of reviews laud Tri-Town Plumbing & Heating for their friendly service and professional approach, especially during urgent situations. Customers frequently mention prompt responses and the willingness of technicians like Jeremy, Lester, and Chris to accommodate urgent needs. Several reviews commend the company for effectively diagnosing and resolving issues, from minor repairs to sub... Read more

A fair number of reviews laud Tri-Town Plumbing & Heating for their friendly service and professional approach, especially during urgent situations. Customers frequently mention prompt responses and the willingness of technicians like Jeremy, Lester, and Chris to accommodate urgent needs. Several reviews commend the company for effectively diagnosing and resolving issues, from minor repairs to substantial plumbing challenges. The positive sentiment is particularly strong among repeat customers, who express gratitude for the team's consistency and reliability over multiple service calls. On the negative side, several reviews highlight significant issues with communication and scheduling. Customers report encountering difficulty in contacting the company, often leaving multiple voicemails without receiving timely responses. Instances of no-shows for scheduled appointments were common, leading to considerable frustration among consumers who felt their time and needs were not prioritized. A recurring theme in these negative experiences is delayed communication or a complete lack of acknowledgment after reaching out for help, which diminishes the trust customers have in the company. Overall, Tri-Town Plumbing & Heating appears to be a company with strong capabilities in technical service, as evidenced by many customers' high praise. However, they need to address significant issues related to customer communication and appointment reliability to improve their overall reputation and restore trust among customers who have had less favorable experiences. Read less