K & S Sewer And Drain

The reviews reflect both positive and negative experiences with K & S Sewer And Drain, showcasing a divided customer base. Positive Feedback:Service Quality: One reviewer highlighted Joe's exceptional service, mentioning competent and efficient work that impressed even the home inspector. This indicates that, at least for some customers, the workmanship is commendable, leading to a sense of trust... Read more

The reviews reflect both positive and negative experiences with K & S Sewer And Drain, showcasing a divided customer base. Positive Feedback:Service Quality: One reviewer highlighted Joe's exceptional service, mentioning competent and efficient work that impressed even the home inspector. This indicates that, at least for some customers, the workmanship is commendable, leading to a sense of trust in future services.Responsiveness: An example of rapid service is noted where a customer received same-day service for sewer line issues, which adds to the positive sentiment regarding response times when things go well. Negative Feedback:Punctuality Issues: Multiple reviewers expressed frustration over late arrivals and no-shows, indicating a lack of reliability that significantly undermines customer trust.Lack of Professionalism: Comments regarding the technician's attitude, specifically calling them "arrogant," and a lack of basic customer service practices like using shoe covers or protecting carpets point to unprofessional behavior that detracts from customer experience.Poor Communication: Instances of rude and disrespectful communication, including personal insults for choosing another company, highlight significant gaps in customer management and support. Common Findings: - The reviews indicate that while some customers have had satisfactory experiences, the frequency of negative reports surrounding professionalism and reliability casts a long shadow over the brand's overall reputation. - Customers desire respect for their time and property, and the failure to meet these basic expectations has resulted in significant dissatisfaction for several reviewers. - The stark contradiction in experiences suggests that the company's performance may vary greatly depending on the specific circumstances or individuals involved in the service delivery. These insights signal a critical need for K & S Sewer And Drain to address professionalism and communication practices if they wish to enhance their customer satisfaction and public image. Read less