Five Star Drains and Plumbing

The sentiment analysis indicates strong disapproval of Five Star Drains and Plumbing, focusing on several common themes among the shared reviews:Inadequate Communication: Multiple customers reported poor communication and follow-up from the company. For example, one reviewer mentioned waiting days for a callback regarding their hot water heater, which was never received. Another review indicated t... Read more

The sentiment analysis indicates strong disapproval of Five Star Drains and Plumbing, focusing on several common themes among the shared reviews:Inadequate Communication: Multiple customers reported poor communication and follow-up from the company. For example, one reviewer mentioned waiting days for a callback regarding their hot water heater, which was never received. Another review indicated that important follow-ups concerning service were not conducted, causing dissatisfaction among clients.Aggressive Payment Practices: A notable number of reviews recounted experiences where the company threatened legal action for payment. Customers described receiving hostile communications demanding immediate payment, particularly when they were out of contact due to personal emergencies. This behavior raised significant concerns about professionalism and customer service.Subpar Service Quality: Several reviews highlighted that the services provided were either performed incorrectly or did not meet customer expectations. Customers recalled incidents where their issues were not adequately resolved, leading to additional expenses or repeat services without satisfactory resolutions.Perception of Untrustworthiness: There are claims regarding possible predatory business practices, such as suggesting unnecessary repairs or inflating service estimates. At least one reviewer mentioned an incident where a simple repair was quoted at an exorbitant price and later completed for significantly less by the customer themselves.Customers' Experiences with Technicians: Some individual technicians received praise for their personable nature and competence; however, these positive experiences were overshadowed by systemic issues within the company and the way grievances were handled.Negative Response to Reviews: The company Read less