Craig Plumbing Heating & Cooling

The reviews for Craig Plumbing Heating & Cooling predominantly showcase a strong appreciation for the company's responsiveness and the professionalism demonstrated by Craig and his staff. Customers frequently mentioned the quick service during emergencies, particularly in critical situations like leaks and water heater issues. Many remarked on the technicians being friendly, knowledgeable, and eff... Read more

The reviews for Craig Plumbing Heating & Cooling predominantly showcase a strong appreciation for the company's responsiveness and the professionalism demonstrated by Craig and his staff. Customers frequently mentioned the quick service during emergencies, particularly in critical situations like leaks and water heater issues. Many remarked on the technicians being friendly, knowledgeable, and efficient, with multiple reviewers expressing gratitude for resolving their problems satisfactorily. A common theme in the positive reviews includes the high quality of communication. Several clients emphasized how Craig and his team maintained open lines of communication throughout the service process, reinforcing trust and reliability. Additionally, the fair pricing was frequently mentioned, suggesting customers felt they received good value for the services rendered. In contrast, the negative feedback focused on experiences involving follow-up service or issues with prior repairs. Some clients reported feeling dismissed or treated rudely when they reached out for further assistance. In these instances, they expressed frustration with Craig's communication, noting instances of condescension and lack of empathy, particularly during high-stress situations involving ongoing leaks or heating issues. One customer shared a negative experience where they felt pressured by an inappropriate upsell on a significant and unnecessary repair. Overall, while Craig Plumbing Heating & Cooling has built a positive reputation with many satisfied customers, addressing the concerns of unhappy clients, especially regarding aftercare and interpersonal communication, will be crucial in maintaining their strong standing in the community and ensuring consistent service quality. Read less