Canyon Plumbing & Heating

The reviews for Canyon Plumbing & Heating reveal a stark contrast between customer satisfaction and dissatisfaction. The positive sentiments primarily arise from experiences with straightforward and less complex work, such as toilet installations or minor repairs, where customers felt the technicians were efficient, professional, and provided good value for the price. The reviewer who expressed ap... Read more

The reviews for Canyon Plumbing & Heating reveal a stark contrast between customer satisfaction and dissatisfaction. The positive sentiments primarily arise from experiences with straightforward and less complex work, such as toilet installations or minor repairs, where customers felt the technicians were efficient, professional, and provided good value for the price. The reviewer who expressed appreciation for the service also emphasized how the team made a difficult situation more manageable, showcasing that on occasions, Canyon's staff can excel in customer service and problem-solving. However, the negative feedback is more prominent and troubling, particularly regarding complex repairs and business practices. Several customers recounted experiences that highlighted a perception of dishonesty or a lack of thoroughness. A particular review described an encounter where a technician diagnosed a system as "fried" without adequate investigation, leading to a high estimate. This was echoed by another reviewer who felt that significant repairs were unnecessarily recommended, supported by poorly-grounded claims. Many felt pressured to accept costly repairs without sufficient justification and had to ultimately seek second opinions which confirmed lower-cost solutions or highlighted that the suggested work was not needed. The reviews also point out a consistent theme of communicative inadequacy, where technicians failed to thoroughly explain what was wrong or to consider simpler fixes before suggesting comprehensive replacements. Issues around pricing also contributed heavily to customer dissatisfaction, with several reviews highlighting quotes that were deemed excessively high compared to competing service providers. Ultimately, while Canyon Read less