Overview of Company Customer Sentiment Analysis in January
The majority of the reviews for 911 Rooter & Plumbing reflect significant dissatisfaction with their pricing and service quality. Many customers express concerns about exorbitant estimates that are perceived as excessive and unfair, with reports of being charged thousands for what they deem simple plumbing tasks. Additionally, there are multiple instances of feeling taken advantage of, particularl... Read more
The majority of the reviews for 911 Rooter & Plumbing reflect significant dissatisfaction with their pricing and service quality. Many customers express concerns about exorbitant estimates that are perceived as excessive and unfair, with reports of being charged thousands for what they deem simple plumbing tasks. Additionally, there are multiple instances of feeling taken advantage of, particularly highlighting the potential exploitation of female customers and the elderly. While some reviews indicate a positive experience with specific technicians, these accounts are overshadowed by a prevalent negative sentiment regarding transparency, customer service, and overall value for money. Detailed Sentiment Analysis: The reviews for 911 Rooter & Plumbing predominantly carry a negative sentiment, with a large number emphasizing dissatisfaction with pricing structures and perceived dishonesty. Many customers report being given inflated estimates for relatively simple plumbing issues, often leaving them feeling cheated or scammed. For instance, estimates quoted ranged from $21,000 for a tub and sink replacement to around $1,800 for a PVC drain repair Read less