Total Service Heating, Air Conditioning & Refrigeration

Communication Issues: A prevalent theme appears to be inadequate communication from the company's staff. Customers frequently mention being placed on hold or given vague assurances without follow-up. In one instance, a customer described waiting all day without any updates, highlighting the frustration of being disregarded during an urgent situation.Reliability and Scheduling Problems: Multiple re... Read more

Communication Issues: A prevalent theme appears to be inadequate communication from the company's staff. Customers frequently mention being placed on hold or given vague assurances without follow-up. In one instance, a customer described waiting all day without any updates, highlighting the frustration of being disregarded during an urgent situation.Reliability and Scheduling Problems: Multiple reviews detail experiences involving missed appointments and last-minute cancellations. For instance, one customer was informed on the day of their appointment that their technician wouldn't be coming and was advised to seek help elsewhere. This lack of reliability has resulted in heightened frustration, particularly when customers are left to seek alternative solutions under time-sensitive conditions.Service and Repair Competence: Although some reviews did recognize the efforts made by technicians who ultimately resolved issues effectively, the positive sentiments are overshadowed by the negative experiences leading up to the service. In one positive example, despite the initial confusion and complexity of the problem, the technicians persisted and remedied the situation, gaining one customer Read less