Patterson Plumbing & Heating

A recurring theme in the reviews is the disparity between the quality of service provided by the technicians and the frustrations caused by the company's administrative procedures. Many customers lauded individual technicians such as Caleb, Rich, Joe, and others for their technical expertise, attention to detail, and willingness to explain issues thoroughly. Positive experiences often included tim... Read more

A recurring theme in the reviews is the disparity between the quality of service provided by the technicians and the frustrations caused by the company's administrative procedures. Many customers lauded individual technicians such as Caleb, Rich, Joe, and others for their technical expertise, attention to detail, and willingness to explain issues thoroughly. Positive experiences often included timely responses to emergencies and effective problem resolution, which resulted in high customer satisfaction. For instance, reviews praised the friendly and courteous nature of the staff, with specific compliments directed toward their professionalism and urgency in emergency situations. However, the administrative side of Patterson Plumbing & Heating was the source of significant criticism. Several customers expressed dissatisfaction with the scheduling process, noting a lack of communication and updates regarding appointments. Instances were cited where appointments were either missed or unnecessarily delayed without prior notice. Additionally, customers reported a perception of unreasonably high costs for services, with some specifically calling out instances of being quoted excessively for simple repairs, only to find more competitive rates elsewhere. Another notable trend was the dissatisfaction regarding honesty. Multiple reviews accused the company of overcharging or using misleading tactics, particularly concerning estimates and the inability to provide clear, upfront pricing. Complaints about lack of written estimates and vague explanations contributed to a sentiment of distrust among some customers. In summary, the analysis of the reviews reveals a divide in customer sentiment tied primarily to the interaction between the skilled service provided by technicians and the inefficient, sometimes misleading, administrative practices. While many customers found value in the repairs and support from field staff, the overall customer experience was negatively impacted by operational shortcomings, leading to a mixed and fluctuating reputation in the eyes of the public. These inconsistencies pose challenges for Patterson Plumbing & Heating in maintaining customer loyalty and attracting new business. Read less