Flow Right Plumbing, Heating & Cooling

A substantial portion of the reviews indicates significant dissatisfaction with Flow Right Plumbing, Heating & Cooling, particularly concerning pricing practices. Customers frequently mention being overcharged for services that did not meet their expectations or were simple enough to handle without professional assistance. For example, one customer was charged $817 for what turned out to be a mino... Read more

A substantial portion of the reviews indicates significant dissatisfaction with Flow Right Plumbing, Heating & Cooling, particularly concerning pricing practices. Customers frequently mention being overcharged for services that did not meet their expectations or were simple enough to handle without professional assistance. For example, one customer was charged $817 for what turned out to be a minor issue that could have been resolved quickly. This theme of inflated pricing recurs throughout multiple reviews, with complaints about being charged exorbitantly for basic tasks such as fixing a faucet or addressing a simple plumbing issue. Several customers express skepticism regarding the company's diagnosis of problems, alleging that technicians recommend unnecessary replacements or repairs, often citing experiences where they found a large disconnect between the quoted services and the actual requirements. For instance, one review shares an alarming instance where a customer was spared from an excessive charge for a part by successfully sourcing it themselves for a fraction of the cost. In terms of customer service, numerous reviews highlight issues such as unprofessional behavior from technicians, disorganization within the scheduling process, and inadequate communication with customers. Many customers report feeling ignored or misled throughout their interactions. Delays in service, missed appointments, and lack of follow-through on commitments contribute to customer frustration. Some highlighted instances even involve threatening behavior from employees when customers questioned excessive charges. Despite these overwhelming negative sentiments, there are isolated reviews commending specific technicians for their professionalism and expertise. However, these positive experiences do not appear to be the norm and are overshadowed by the consistent patterns of dissatisfaction surrounding billing issues and service reliability. In summary, patterns from the reviews reveal that while certain individual technicians may perform well, the overarching service model of Flow Right Plumbing, Heating & Cooling is perceived negatively, suggesting a systemic problem with business practices that dissuade many customers from using the service again. Customers are encouraged to consider other providers given their experiences with this company. Read less