Academy Plumbing Services

The review highlights significant issues related to communication and customer service. The customer reached out for a quote, receiving assurances that the visit would incur no charge. However, discrepancies arose when the service technician arrived and attempted to impose a fee for the time spent. This contradiction created confusion and led to feelings of being misled, which is a major point of ... Read more

The review highlights significant issues related to communication and customer service. The customer reached out for a quote, receiving assurances that the visit would incur no charge. However, discrepancies arose when the service technician arrived and attempted to impose a fee for the time spent. This contradiction created confusion and led to feelings of being misled, which is a major point of contention reflected in the review. The rudeness displayed by the service technician exacerbated the situation, as it not only frustrated the customer but also led to a breakdown in trust. The review indicates that the customer felt dismissed and uncomfortable during the interaction, further diminishing the company's reputation in their eyes. Overall, the review illustrates a clear expectation for transparency and professionalism, which was not met. The negative emotions stemming from this experience, coupled with the reviewer Read less