SG Services

SG Services has garnered a range of reviews over the last month that reflect differing viewpoints among customers. Positive reviews often emphasize the company's responsiveness, particularly noting the quick callback and availability in urgent situations. Customers value the professionalism and thoroughness exhibited by the electricians, with several praising the owner, Slawek, for his fair pricin... Read more

SG Services has garnered a range of reviews over the last month that reflect differing viewpoints among customers. Positive reviews often emphasize the company's responsiveness, particularly noting the quick callback and availability in urgent situations. Customers value the professionalism and thoroughness exhibited by the electricians, with several praising the owner, Slawek, for his fair pricing and direct communication style. On the other hand, a subset of reviews reveals serious concerns about the pricing structure and perceived dishonesty. Some customers label their experience as a "rip off," citing high hourly rates and complaints about messy work. Specific instances of upselling and a lack of attention to minor fixes have been highlighted, contributing to feelings of dissatisfaction among some reviewers. Additionally, these negative reviews pointed out instances of poor communication, with claims of unanswered calls and unreturned messages when trying to book appointments. The dichotomy in customer experiences might also stem from varying expectations and types of service requested, with some customers appreciating the value of emergency services, while others felt they were taken advantage of financially. This reveals a need for SG Services to potentially assess its pricing strategy, enhance customer communication, and ensure consistent quality across all service calls to align experiences and maintain their positive reputation. Overall, while there are commendable aspects of their service, the company faces challenges regarding pricing transparency and consistent customer engagement. Read less