Mountain West Plumbing & Drain

The predominant sentiment from the reviews indicates significant dissatisfaction with Mountain West Plumbing & Drain, primarily related to the conduct of its plumbing staff. Reviewers recount experiences with a plumber who displayed aggressive and unprofessional behavior, including verbal harassment and a blatant disregard for their schedules and needs. This kind of customer interaction has led to... Read more

The predominant sentiment from the reviews indicates significant dissatisfaction with Mountain West Plumbing & Drain, primarily related to the conduct of its plumbing staff. Reviewers recount experiences with a plumber who displayed aggressive and unprofessional behavior, including verbal harassment and a blatant disregard for their schedules and needs. This kind of customer interaction has led to feelings of frustration and unease. The language used in the reviews conveys a strong sentiment of anger and disappointment, with repetition of phrases condemning the company's service and warning others against using it. The reviews indicate a clear need for improvement in the company's customer service approach and plumbing technician conduct. Multiple complainants suggest that the staff's attitude is unacceptable and exhibits a lack of training in dealing with clients professionally. Conversely, one positive note in the reviews mentions Bryan, a plumber who provided quicker service and received recognition for his honesty and reliability. This indicates that there might be individual employees within the company who deliver a quality service and could potentially help in improving the overall reputation of the business. Overall, the negative experiences heavily outweigh the positive feedback, highlighting an urgent need for management to address these concerns. There is a risk of long-term reputation damage and loss of clients unless significant changes are made to improve staff professionalism and customer interaction protocols. Read less