Complete Plumbing HVAC & Mechanical

The reviews reveal several patterns and concerns among customers regarding Complete Plumbing HVAC & Mechanical:Response and Communication: A few positive reviews commend the owner for personally addressing emergencies, highlighting a connection between the company and its clients during crises. However, multiple reviewers criticize the inability to effectively communicate and follow up on promises... Read more

The reviews reveal several patterns and concerns among customers regarding Complete Plumbing HVAC & Mechanical:Response and Communication: A few positive reviews commend the owner for personally addressing emergencies, highlighting a connection between the company and its clients during crises. However, multiple reviewers criticize the inability to effectively communicate and follow up on promises made, particularly regarding refunds and service completion timelines. The sentiment regarding communication is generally negative, significantly impacting customer satisfaction.Service Quality: There are polarized opinions regarding the quality of work performed. While some customers felt that initial responses were satisfactory, others were deeply disappointed with the execution of tasks. Complaints regarding technicians' professionalism, such as smoking on a job site and poor diagnostics, contribute to a lack of confidence in the company's overall service quality.Billing Practices: Numerous customers expressed concerns over transparency in billing. Instances of unexpected charges, perceived overpricing, and dissatisfaction with the justification for charges (like the service call fee) raise alarms about the company's honesty in financial dealings. Many reviewers felt misled, resulting in a strong sentiment of distrust.Repair Effectiveness: The reviews indicated issues with the effectiveness of repairs. Customers noted that problems often persisted despite service calls, leading them to seek second opinions from other companies. This pattern suggests a systemic challenge with adequately diagnosing and resolving issues in a timely manner.Customer Care and Follow-up: There is a stark divide between initial customer care and subsequent follow-up on promises made by the owner and staff. Several reviewers highlight a lengthy delay in receiving refunds and the owner Read less