Benjamin Franklin Plumbing of Denver

The reviews reveal a significant portion of being dissatisfied with Benjamin Franklin Plumbing, highlighting serious concerns surrounding their pricing strategy, transparency, and customer service.Pricing Concerns: A recurrent theme is the perception of inflated prices, with several customers mentioning they were charged significantly more than competitor quotes for similar services. Specific figu... Read more

The reviews reveal a significant portion of being dissatisfied with Benjamin Franklin Plumbing, highlighting serious concerns surrounding their pricing strategy, transparency, and customer service.Pricing Concerns: A recurrent theme is the perception of inflated prices, with several customers mentioning they were charged significantly more than competitor quotes for similar services. Specific figures like $7,800 for a contract that seemed overly extensive and numerous $1,000+ charges for tasks deemed simple were frequently cited. Customers expressed that the pricing structure felt predatory, often alluding to tactics such as upselling and bait-and-switch strategies.Transparency Issues: Many reviewers noted a lack of clarity regarding service fees before the visit. Complaints often mentioned undisclosed charges, such as a service fee or miscellaneous charges being added post-service. Instances of very high estimate changes between initial quotes and final billing were also noted, generating distrust.Customer Service Experiences: Reviewers frequently criticized the responsiveness of customer service, stating that getting through to someone was challenging, and follow-up support was lacking. Issues with appointment scheduling, such as delays and miscommunication regarding arrival times, further fueled dissatisfaction.Mixed Experiences with Technicians: While some technicians received praise for their expertise and customer interaction skills, there were also reports of technicians presenting condescending or unprofessional behavior, which detracted from the service experience. This dichotomy indicates variability in technician performance may be dependent on the individual rather than the company Read less