Rock Solid Plumbing Heating and Air

A significant portion of the feedback reflects a strong appreciation for the level of customer service provided by Alec and his team. Reviewers frequently commend Alec's friendly demeanor and helpfulness, noting that he is approachable and maintains clear communication. Many express satisfaction with the quality of plumbing and HVAC services rendered, with specific mentions of employees like Jacob... Read more

A significant portion of the feedback reflects a strong appreciation for the level of customer service provided by Alec and his team. Reviewers frequently commend Alec's friendly demeanor and helpfulness, noting that he is approachable and maintains clear communication. Many express satisfaction with the quality of plumbing and HVAC services rendered, with specific mentions of employees like Jacob and Noel who executed the work well. Conversely, the negative review introduces harsh criticism centered on claims of dishonesty and lack of integrity. The reviewer, an elderly customer, reports an unsettling experience regarding unfulfilled promises of refunds from the owner, Alec. They also express feelings of being disrespected and misrepresented in communications with the Better Business Bureau (BBB). This perspective sharply contrasts the glowing reviews of other customers, suggesting a potential issue regarding transparent practices and customer relations that might affect the company Read less