Gerrard Construction

The reviews of Gerrard Construction reveal a split experience among customers. The first reviewer reflects positively on a major remodeling project that took place over an extended time frame. They appreciate the quality of work and the professionalism exhibited by Greg throughout the project. This customer seemed to find value in the response they received during the renovation process, emphasizi... Read more

The reviews of Gerrard Construction reveal a split experience among customers. The first reviewer reflects positively on a major remodeling project that took place over an extended time frame. They appreciate the quality of work and the professionalism exhibited by Greg throughout the project. This customer seemed to find value in the response they received during the renovation process, emphasizing Greg's reliability in communication compared to other contractors they had encountered. However, the second review starkly contrasts the first, highlighting severe dissatisfaction with post-project support. The negative sentiment is driven by a lack of response from Mr. Gerrard regarding recurring issues with the decks, which were reported to be in disrepair. The reviewer expresses concern for safety and well-being, indicating significant emotional stress associated with the situation. There is speculation regarding Mr. Gerrard's well-being due to his unresponsiveness, further deepening the customer's frustration. The common findings from these reviews include: 1. A clear distinction between initial project satisfaction and ongoing customer service. 2. While the quality of completed work is often praised, the follow-up support and responsiveness appear to be significant areas of concern. 3. Customers expressing anxiety related to unresolved issues may not recommend the service due to the fear of neglect or lack of proper communication. 4. An overall sentiment that, while capable of producing gratifying results, the company struggles with maintaining customer relations once a project is completed. In summary, while Gerrard Construction has demonstrated competence in completing renovations, there is a critical need for improved communication and follow-up support to ensure continued customer satisfaction and retention. Read less