Community Plumbing, Heating and Air

Several reviews highlight Jerry's punctuality and efficiency. Customers appreciated his willingness to respond quickly to service calls and his thoroughness in diagnosing problems. Reviews noting a "great service" experience emphasize trust in the local aspect of the business and commend its reasonable pricing. However, this positivity is significantly muted by a series of critiques focused on Jer... Read more

Several reviews highlight Jerry's punctuality and efficiency. Customers appreciated his willingness to respond quickly to service calls and his thoroughness in diagnosing problems. Reviews noting a "great service" experience emphasize trust in the local aspect of the business and commend its reasonable pricing. However, this positivity is significantly muted by a series of critiques focused on Jerry's perceived attitude and pricing practices. The main point of contention among reviewers appears to be the cost of services rendered. Multiple customers expressed frustration over the charges they deemed excessive for the work performed. A notable incident involved quoted prices for basic tasks that many reviewers felt were disproportionate to the effort involved, contributing to the negative sentiment. Additionally, the sarcastic remark regarding veterans' discounts left several customers feeling disrespect, suggesting a disregard for their service, which exacerbated dissatisfaction. Another common theme in the reviews pertains to a lack of transparency regarding pricing. Customers expressed confusion upon receiving quotes, especially when they sought a breakdown of parts and labor costs. This led to feelings of being overcharged or not adequately informed about pricing structures. In summary, while there are positive remarks about Jerry's prompt service and some satisfaction with the outcomes, underlying issues regarding customer service and pricing transparency detract from the overall experience. Addressing these criticisms could improve the company Read less