Freeflow Plumbing & Heating

The main sentiment expressed in the review is one of disappointment, stemming from unmet expectations regarding service delivery. The reviewer initially reached out for assistance with a plumbing issue, grateful that it was not an emergency, which implies a potential urgency that was not recognized by the company. The customer experienced an initial engagement where they were informed that a staff... Read more

The main sentiment expressed in the review is one of disappointment, stemming from unmet expectations regarding service delivery. The reviewer initially reached out for assistance with a plumbing issue, grateful that it was not an emergency, which implies a potential urgency that was not recognized by the company. The customer experienced an initial engagement where they were informed that a staff member would return their call after completing another job; however, this follow-up never occurred. Key findings indicate:Poor Communication: The review highlights a breakdown in communication, with the customer feeling abandoned after the initial promise of service.Failure to Deliver on Promises: There is a clear expectation that once a service timeline is given, it ought to be adhered to Read less