Drain Away

The reviews for Drain Away present a complex picture of the company's service quality. On one hand, many customers praise the promptness, effectiveness, and affordability of their plumbing solutions, highlighting specific technicians like James for their competence and friendly demeanor. Positive sentiments center around quick response times and satisfactory resolutions to plumbing issues, leading... Read more

The reviews for Drain Away present a complex picture of the company's service quality. On one hand, many customers praise the promptness, effectiveness, and affordability of their plumbing solutions, highlighting specific technicians like James for their competence and friendly demeanor. Positive sentiments center around quick response times and satisfactory resolutions to plumbing issues, leading to repeat business and recommendations. Conversely, there are significant complaints regarding customer service, particularly a specific employee named Rex, whose rudeness has prompted several customers to express frustration and dissatisfaction. Additionally, incidents of perceived price gouging and poor handling of service follow-ups contribute to a mixed overall impression. Many customers appreciate the technical expertise but feel alienated by the company's customer interaction practices. Read less