Colorado Green Plumbing, Heating and Cooling

The review highlights a negative experience with Colorado Green Plumbing, Heating and Cooling. The customer expressed dissatisfaction with the technician's diagnosis and subsequent charge for services. While the company initially provided a free estimate, the lack of clarity and perceived defensiveness from the owner after the customer sought further validation from another source contributed to a... Read more

The review highlights a negative experience with Colorado Green Plumbing, Heating and Cooling. The customer expressed dissatisfaction with the technician's diagnosis and subsequent charge for services. While the company initially provided a free estimate, the lack of clarity and perceived defensiveness from the owner after the customer sought further validation from another source contributed to a sense of distrust. Overall, the customer's desire for a trustworthy HVAC contractor remains unmet, leading to frustration with the interaction. In the detailed sentiment analysis, it is clear that the reviewer felt misled by the initial estimate provided by the company's technician, who suggested a necessary correction that contradicted findings from the homebuilder's engineering drawings. The $77 charge for the technician's visit was perceived as unjust, particularly when the customer later received a refund without an adequate explanation for the discrepancies. The owner Read less