Steele Bros Heating

Steele Bros demonstrates strong professionalism and technical expertise, with consistent praise for knowledgeable technicians, punctuality, and courteous service across 58 and 42 mentions respectively. However, the company is significantly hampered by pricing concerns (68/100) with multiple customers reporting markups perceived as excessive, lack of transparency on costs, and surprise charges. Pro... Read more

Steele Bros demonstrates strong professionalism and technical expertise, with consistent praise for knowledgeable technicians, punctuality, and courteous service across 58 and 42 mentions respectively. However, the company is significantly hampered by pricing concerns (68/100) with multiple customers reporting markups perceived as excessive, lack of transparency on costs, and surprise charges. Project completion shows moderate reliability (76.5/100) with several instances of no-shows, delayed callbacks, and incomplete follow-through on warranty issues, though many customers report satisfactory job completion. The WW Score of 78.2 reflects a company with solid technical capabilities undermined by customer service inconsistencies and pricing transparency issues. Read less