Steele Bros Heating

The reviews for Steele Bros Heating exhibit a mixed sentiment, reflecting both positive and negative experiences. Many customers commend the company's timely service, professionalism, and quality of work, particularly highlighting the knowledge and friendliness of the technicians. However, there are significant negative sentiments regarding customer service, pricing transparency, and follow-up sup... Read more

The reviews for Steele Bros Heating exhibit a mixed sentiment, reflecting both positive and negative experiences. Many customers commend the company's timely service, professionalism, and quality of work, particularly highlighting the knowledge and friendliness of the technicians. However, there are significant negative sentiments regarding customer service, pricing transparency, and follow-up support, with some customers expressing frustration over communication issues and unexpected costs. This duality in experiences suggests that while some clients are satisfied with the company's service and the technical skills of the employees, others feel let down by perceived dishonesty or lack of responsiveness. In more detail, customers frequently praised the technicians for their professionalism, promptness, and ability to solve problems effectively. Positive interactions often emphasized the company's willingness to go above and beyond to ensure customer satisfaction, with several reviews mentioning quick response times and thorough explanations regarding repairs and installations. One reviewer highlighted a technician's ability to diagnose a seemingly significant issue quickly, commending their efficient service during emergencies. Conversely, negative reviews paint a picture of inadequate communication and flaws in customer service. Some customers expressed disappointment over high charges associated with repairs for equipment still under warranty. There were also complaints of technicians insisting on unnecessary replacements, which led to doubts about the company's reliability and honesty. Issues with scheduling and follow-up also appeared, with complaints about lack of callbacks and missed appointments. Additionally, while many appreciated the initial service, some felt the company failed to follow through on long-term issues with newly installed equipment, leading to a sense of neglect. Pricing concerns, especially regarding perceived inflation of costs compared to market rates, also emerged, leading some to question the company's integrity. Overall, Steele Bros Heating has garnered a reputation for quality technical service among some customers but faces challenges in building trust and consistent customer satisfaction across all contacts, particularly in regard to communication and transparency in pricing. Read less